Imagine! Customer Service Award Winner!

Each month, Imagine! presents the Excellence in Customer Service award to an employee who embodies one or more of Imagine!'s Customer Service Values:

1. We provide a culture of support that relies on respect, open and timely communication, and integrity.
2. We achieve results through continual improvement and creativity.
3. We actively engage in and promote community.

This month, the award was presented to Imagine! Innovations Primary Residential Counselor Richard Lowe, who works at our Santa Fe Group Home.

Richard's nomination included the following praise:

Richard goes above and beyond and cares about every important and every little detail with the residents over at Santa Fe. He also goes above and beyond as a team player, and knows when his teammates are struggling and will go out of his way to lend a helping hand.

Congratulations on this honor, Richard!  We're lucky to have you here at Imagine! Innovations.

Super Hero of the Month for October!

Every month, Innovations presents the “Super Hero of the Month” award to the employee or provider who has best demonstrated excellence in one or more of our Innovations Quality Standards:

• Health, Safety, and Wellbeing
• Effective and Efficient
• Respect and Dignity
• Opportunities
• Integrity
• Care

This month, the award was presented to Maria Delmonico, who is a Primary Residential Counselor at the Garden Place Personal Care Alternative (PCA).

Maria was nominated by her Site Supervisor, who wrote:

I would like to nominate Maria Delmonico for the Innovations Super Hero of the Month Award.  Maria comes in to each shift at Garden Place with a positive attitude.  At a recent staff meeting we had discussed revamping our 7-days tool to streamline the shift tasks.  When I came in after the weekend Maria had already taken care of this completely on her own, and had also asked her co-workers for feedback about the new tool.  I have also gotten feedback from our site Nurse that Maria is very prompt and organized with her Primary paperwork, making sure that her individual gets all of her medical follow up in a timely manner.  No challenge on shift seems of phase Maria.  She is prepared and willing to do whatever it takes to provide the best possible care to the people we serve.  Her natural leadership qualities are very apparent and we are so lucky to have her on our team here at Garden Place.

If you see Maria around, please congratulate her on being our Super Hero of the Month!