- Health, Safety, and Wellbeing
- Effective and Efficient
- Respect and Dignity
This month, we selected two Super Heroes of the Month!
Sharon was nominated by a fellow co-worker because:
Sharon recently spent HOURS and HOURS of her time trying to fix an insurance problem for one of the individual’s on my caseload. It was a very unique issue. Sharon had to play the most ridiculous game of “Clue” wading through Medicaid contact after contact trying to find someone that could help us. She did so with a sense of humor and stayed positive. There were several times where there was nothing much more we could do than laugh and shake our heads. Ultimately – Sharon being tenacious in her quest to get this resolved got us to a fix and this individual can now receive his much needed psychiatric services via Boulder County. Sharon has also helped me in several small ways as of late. Just yesterday I had a Host Home Provider inquire about if she could order a new Medicare card – Sharon just told the Host Home Provider not to worry and she could do it no problem (not even an hour went by and she had it ordered!). By sticking to the principals of “Integrity” and being “Effective and Efficient” Sharon has been doing a great job and helped me in a variety of issues as of late.
Host Home Provider
Lyle was nominated by his Coordinator because:
Lyle has been remarkably successful working with the two individuals that live in his home, one of whom was having major struggles in his previous placement and entered the home emergently. Lyle recently demonstrated his extraordinary attention to detail and dedication to his individual’s health, safety, and well-being. The individual had been prescribed a new medication. This medication was filled and sent to the home by the pharmacy. Prior to administering the medication, Lyle noticed the generic name of the medication was the name of a medication listed on the individual’s allergy list. Instead of administering this medication, he notified his Coordinator and Nurse Case Manager and we were able to verify the allergy and request new orders. Both the Coordinator and Nurse Case Manager were highly impressed Lyle caught this potentially harmful mistake that had not been caught via the other levels of oversight. We just wanted to recognize Lyle for this HEROIC act and say thank you to him for his quality of care day in and day out.
If you see Sharon or Lyle around, please congratulate them for their hard work and dedication!