Thursday, October 18, 2018

Super Hero of the Month for September, 2018!

Each month, Innovations presents the “Super Hero of the Month” award to the employee or provider who has best demonstrated excellence in one or more of our Innovations Quality Standards:
  • Health, Safety, and Wellbeing
  • Effective and Efficient
  • Respect and Dignity
  • Opportunities
  • Integrity
  • Care

This month, the award was presented to Paris Aguilar, who is a Primary Residential Counselor at the Boulder Charles Smart Home.

Paris was nominated by her supervisor, who wrote:

I wanted to nominate Paris Aguilar for Super Hero of the Month. She has been a fantastic addition to the Boulder Charles Smart Home.

Paris has only been at Boulder Charles for a short time, but has made a huge impact.  Staff and residents alike are always happy when Paris is on shift.  She comes to every shift with a positive attitude and is eager to get things done.  I know that when Paris is around things will be smooth, no matter the circumstance.  Paris frequently picks up shifts to help out her team and is even willing to make adjustments to her schedule to benefit the house.  Paris connects with each resident on a personal level and finds ways to include them in group activities.  Recently, Paris helped several of the residents design and make their own fun T-shirts.  She goes out of her way to ensure that everyone is happy and getting their needs met.  She frequently plans outings and does her best to get everyone out of the house.  It is easy to see that Paris really cares about the individuals at Boulder Charles.

If you see Paris around, please congratulate her on being our Super Hero of the Month!

Wednesday, October 3, 2018

Imagine! Excellence in Customer Service Award Winner!

Each month, Imagine! presents the Excellence in Customer Service award to an employee who embodies one or more of Imagine!'s Customer Service Values:
  1. We provide a culture of support that relies on respect, open and timely communication, and integrity.
  2. We achieve results through continual improvement and creativity.
  3. We actively engage in and promote community.
This month, the award was presented to Isaac Marin, who is the Site Supervisor at our Charles Family SmartHome.

Issac's nomination included the following praise:
Isaac has been working through some very challenging behaviors with our daughter, and I have been impressed with him, and appreciative of him, every step of the way. In his words and his actions, he exhibits integrity, kindness, and tenacity. He has advocated creatively for things he believed our daughter needed in order to work through her challenges, and he continues to do so. In addition, I have witnessed first-hand as he trains new staff members. He is terrific at modeling respectful, adult communication with the SmartHome residents, and simultaneously treats the new staff member with respect while teaching him about all of the intricacies involved in working with each individual. He is upbeat and clearly passionate about his work, and as a parent, I am eternally grateful for his presence at Imagine!.
Congratulations on this honor, Issac! We're lucky to have you here at Imagine! Innovations. 😊