Excellence in Customer Service!

Each month, Imagine! presents the Excellence in Customer Service award to an employee who embodies one or more of Imagine!'s Customer Service Values:

1. We provide a culture of support that relies on respect, open and timely communication, and integrity.
2. We achieve results through continual improvement and creativity.
3. We actively engage in and promote community.

This month, the award was presented to Imagine! Innovations Nurse Case Manager, Erica Krowiorz!

Erica’s nomination included the following praise:

Erica has shown time and again her dedication to meet the health and safety needs of the individuals we serve. Erica has made meals for group home individuals, and she has taken individuals to doctor appointments when other staff members have duties they needed to attend to. She has gone to the hospital and stayed with individuals until staff members are available, even continuing to interact with hospital staff until discharge to ensure continuity of care. 

Congratulations on this honor, Erica!  We're lucky to have you here at Imagine! Innovations.