Wednesday, October 3, 2018

Imagine! Excellence in Customer Service Award Winner!

Each month, Imagine! presents the Excellence in Customer Service award to an employee who embodies one or more of Imagine!'s Customer Service Values:
  1. We provide a culture of support that relies on respect, open and timely communication, and integrity.
  2. We achieve results through continual improvement and creativity.
  3. We actively engage in and promote community.
This month, the award was presented to Isaac Marin, who is the Site Supervisor at our Charles Family SmartHome.

Issac's nomination included the following praise:
Isaac has been working through some very challenging behaviors with our daughter, and I have been impressed with him, and appreciative of him, every step of the way. In his words and his actions, he exhibits integrity, kindness, and tenacity. He has advocated creatively for things he believed our daughter needed in order to work through her challenges, and he continues to do so. In addition, I have witnessed first-hand as he trains new staff members. He is terrific at modeling respectful, adult communication with the SmartHome residents, and simultaneously treats the new staff member with respect while teaching him about all of the intricacies involved in working with each individual. He is upbeat and clearly passionate about his work, and as a parent, I am eternally grateful for his presence at Imagine!.
Congratulations on this honor, Issac! We're lucky to have you here at Imagine! Innovations. 😊

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