Wednesday, August 15, 2018

Super Hero of the Month for July!

Each month, Innovations presents the “Super Hero of the Month” award to the employee or provider who has best demonstrated excellence in one or more of our Innovations Quality Standards:
  • Health, Safety, and Wellbeing
  • Effective and Efficient
  • Respect and Dignity
  • Opportunities
  • Integrity
  • Care

This month, the award was presented to Katy Pape, who is a Primary Residential Counselor at the Timber Ridge Satellite Apartment Program.

Katy was nominated by her supervisor, who wrote:

Katy is the only Primary Residential Counselor for the Timber Ridge site. During the month of June, her Supervisor was away on paternity leave and the Timber Ridge Residential Assistant Site Supervisor was also away on vacation. With just me filling in for the supervisor and not yet knowing all the routines, personalities, particularities, etc. of the Timber Ridge individuals, Katy basically coordinated and stayed on top of everything for all six individuals for about three weeks. She scheduled and coordinated follow-up for all medical appointments, she spent a number of days and long hours getting one of the individuals unpacked and moved into their new apartment, and she kept up with outings, shopping trips, and cooking activities for all the individuals. She consistently worked late, well after her shift should have ended, to ensure everyone had what they needed and the proper information was communicated to the right people. Katy also answered a lot of questions for me while I was still getting settled in and was very flexible with what she was asked to do when she needed to rearrange things in her regular routine if I had meetings or wasn’t able to be at the site.

Timber Ridge is a small site and quite off the grid from other Innovations programs and it’s not often that the staff there get the recognition they deserve for their dedication and hard work. Katy’s work ethic, how visible it is that she cares deeply for the people we serve, were inspiring and a model for me as I got to know the Timber Ridge individuals and begin to build relationships with them. She’s very good at her job and sets a high standard of excellence for anyone working in direct care.

If you see Katy around, please congratulate her on being our Super Hero of the Month!

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